Infrastructure Services

In today’s digital world, speed and agility are essential. IT organizations are under constant pressure to optimize resources. To achieve this, IT staffs are increasingly being redirected from routine operational tasks toward business-enabling initiatives.

Ignitec's Infrastructure Services act as an extension of your team to identify and resolve issues quickly while enabling you to maintain visibility and control. Operating from our purpose-built 24×7 Network & Security Operations Center (NSOC), our team of experienced analysts and engineers leverage the latest technologies and tools to ensure the performance and availability of your IT environment. This allows you to shift internal IT resources away from routine maintenance and troubleshooting, freeing them up to focus on more strategic projects.

Ignitec's Infrastructure Services act as an integrated strategic asset for your organization by providing:

Up-to-date asset inventory
24×7 availability and performance monitoring
ITIL-based incident management and resolution
Problem management
Change and configuration management
Dedicated client advocate
Detailed reporting

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Ignitec's Managed Infrastructure Services
are available in three tiered offerings

Infrastructure Monitoring

This foundation level service provides continuous availability and performance monitoring of your critical business assets. If an incident is detected or a threshold is exceeded, the Ignitec's NSOC will identify the impacted device or source of trouble and notify the client to expedite resolution. This service uses the PRTG Hosted monitor which uses Cloud Based Monitoring to help identify and respond with agility

Managed Infrastructure Operations

Managed Infrastructure Operations is a comprehensive managed services solution combining availability monitoring and incident management with device administration, change, and configuration management. Our team of experienced NSOC engineers will perform moves, adds, changes, configuration backup and archival, and software updates. Ignitec becomes an extension of your IT team. We deliver 24×7 availability monitoring and operational maintenance while enabling you to maintain visibility and control of your infrastructure.

Infrastructure Response

Building upon Infrastructure Monitoring, the Infrastructure Response service adds incident management, resolution, and problem management. If an incident is detected, a trained Ignitec engineer will identify, troubleshoot, and work with your team to restore normal operations. Trend analysis, health checks, and platform tuning are performed to identify and resolve problems before events or incidents can occur. Additionally, a dedicated Success Manager is assigned to guide the onboarding process, facilitate service reviews, and be your “voice” to ensure overall satisfaction with service performance.

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